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Zid Integration

Connect your Zid store to Orki so your AI agents can access your product catalog and assist customers with shopping in Arabic and English.

Path: Products > Connect Zid

What is Zid?​

Zid is a leading e-commerce platform in the Middle East and North Africa (MENA) region. It's particularly popular in Saudi Arabia and the Gulf countries, offering Arabic-first e-commerce solutions.

What This Integration Does​

Once connected, your AI agents can:

  • Search your Zid product catalog
  • Recommend products in Arabic or English
  • Send product carousels on WhatsApp
  • Access real-time pricing and availability

Prerequisites​

Before connecting Zid, ensure you have:

  • A Zid store
  • Admin access to your Zid dashboard
  • API access enabled in your Zid plan

Connecting Zid​

Follow these steps to connect your Zid store to Orki.

Step 1: Access Integrations​

Go to Products in the Orki sidebar.

Step 2: Click Connect Integration​

Click the "Connect Integration" button.

Step 3: Select Zid​

Choose Zid from the available integration options.

Step 4: Authorize with Zid​

You'll be redirected to Zid to authorize the connection.

Step 5: Log In to Zid​

If not already logged in, enter your Zid credentials.

Step 6: Approve Permissions​

Zid will show the permissions Orki is requesting. Click "Approve" to authorize.

Step 7: Return to Orki​

You'll be redirected back to Orki automatically.

Step 8: Verify Connection​

Confirm the connection status shows as "Connected" in Orki.

Step 9: Wait for Initial Sync​

Orki will automatically begin syncing your products. This may take a few minutes depending on your catalog size.

Step 10: Test in Playground​

Go to Playground and test product searches in both Arabic and English to verify the integration.

What Gets Synced​

DataSyncedNotes
Product name (Arabic)YesPrimary language
Product name (English)YesIf available in Zid
Description (Arabic)YesFull product description
Description (English)YesIf available in Zid
PriceYesIn your store's currency (SAR, AED, etc.)
ImagesYesAll product images
VariantsYesSize, color, etc.
InventoryYesStock levels
SKUYesIf available
CategoriesYesFor organization

Bilingual Support​

Zid stores often have bilingual content, which Orki fully supports:

Arabic Content​

  • Product names and descriptions in Arabic sync correctly
  • AI can respond in Arabic about products
  • RTL (right-to-left) text is handled properly

English Content​

  • English translations sync if available in Zid
  • AI can switch between Arabic and English based on customer language

Example Conversation (Arabic)​

Customer: عندكم شنط جلد؟

AI: نعم! عندنا مجموعة متنوعة من الشنط الجلدية. تفضل بعض الخيارات: [Sends product carousel]

Example Conversation (English)​

Customer: Do you have leather bags?

AI: Yes! We have a great selection of leather bags. Here are some options: [Sends product carousel]

Sync Behavior​

Automatic Sync​

Products sync automatically:

  • When you first connect
  • Periodically throughout the day
  • When product changes are detected in Zid

Manual Sync​

To force an immediate sync:

  1. Go to Products
  2. Find the Zid integration
  3. Click "Sync Now"

Managing Synced Products​

Viewing Products​

Zid products appear in your Products grid with:

  • Source column showing "Zid"
  • Arabic and English names (if available)
  • All synced product information

Editing Products​

Zid products are read-only in Orki. To update:

  1. Make changes in your Zid dashboard
  2. Wait for automatic sync, or trigger manual sync
  3. Updated data appears in Orki

Product Status​

Control whether Zid products are available to AI:

  • Active: AI can search and recommend this product
  • Inactive: Hidden from AI searches

Toggle status directly in Orki — this doesn't affect your Zid store.

Disconnecting Zid​

To remove the Zid integration:

  1. Go to Products
  2. Find the Zid integration
  3. Click "Disconnect"
  4. Confirm the disconnection
What Happens When You Disconnect
  • Synced products are removed from Orki
  • AI can no longer access Zid products
  • Your Zid store is not affected

Troubleshooting​

Products Not Appearing​

  • Verify the connection is active
  • Check that products are published in Zid
  • Try a manual sync
  • Ensure products aren't hidden or draft status

Arabic Text Not Displaying​

  • Verify your browser supports Arabic text
  • Check that product data exists in Arabic in Zid
  • Clear browser cache and refresh

Connection Lost​

If the connection shows as disconnected:

  1. Click "Reconnect"
  2. Re-authorize in Zid
  3. Wait for products to sync again

Missing English Translations​

English translations only appear if they exist in your Zid store. Add translations in Zid to have them sync to Orki.

Next Steps​