📄️ Unified Inbox
The Unified Inbox is your central hub for managing all customer chats. Every message from WhatsApp, Instagram, and Web Chat arrives here in one place.
📄️ Chat Actions
Learn how to manage chats — taking over from AI, transferring to teammates, and resolving conversations.
📄️ Sending Messages
Learn how to send different message types, understand message statuses, and handle platform-specific features.