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Shopify Integration

Connect your Shopify store to Orki so your AI agents can access your product catalog, search for products, and send product recommendations to customers.

Path: Products > Connect Shopify

What This Integration Does​

Once connected, your AI agents can:

  • Search your Shopify product catalog
  • Recommend products based on customer requests
  • Send product carousels on WhatsApp
  • Access real-time pricing and availability

Prerequisites​

Before connecting Shopify, ensure you have:

  • A Shopify store (any plan)
  • Admin or staff access to your Shopify store
  • Permission to install apps in Shopify

Connecting Shopify​

Follow these steps to connect your Shopify store to Orki.

Step 1: Access Integrations​

Go to Products in the Orki sidebar.

Step 2: Click Connect Integration​

Click the "Connect Integration" button.

Step 3: Select Shopify​

Choose Shopify from the available integration options.

Step 4: Enter Your Store URL​

Enter your Shopify store URL in the format: yourstore.myshopify.com

Store URL Format

Use your .myshopify.com URL, not your custom domain. You can find this in your Shopify admin under Settings > Domains.

Step 5: Click Connect​

Click "Connect" to proceed to Shopify.

Step 6: Log In to Shopify​

If not already logged in, enter your Shopify credentials.

Step 7: Review Permissions​

Shopify will show the permissions Orki is requesting:

  • Read products
  • Read inventory
  • Read product listings

Step 8: Click Install App​

Click "Install app" to authorize the connection.

Step 9: Return to Orki​

You'll be redirected back to Orki automatically.

Step 10: Verify Connection​

Confirm the connection status shows as "Connected" in Orki.

Step 11: Wait for Initial Sync​

Orki will automatically begin syncing your products. This may take a few minutes depending on your catalog size.

Step 12: Review Synced Products​

Once complete, your Shopify products appear in the Products grid with "Shopify" as their source.

Step 13: Verify Product Data​

Spot-check a few products to ensure:

  • Names and descriptions synced correctly
  • Prices are accurate
  • Images are displaying

Step 14: Test in Playground​

Go to Playground and test product searches:

  • Ask about specific products
  • Request recommendations by category
  • Verify AI can find and describe your products

What Gets Synced​

DataSyncedNotes
Product nameYesEnglish only (Shopify default)
DescriptionYesFull product description
PriceYesIncluding sale prices
ImagesYesAll product images
VariantsYesSize, color, etc.
InventoryYesStock levels
SKUYesIf available
CollectionsYesFor categorization

Sync Behavior​

Automatic Sync​

Products sync automatically:

  • When you first connect
  • Periodically throughout the day
  • When product changes are detected in Shopify

Manual Sync​

To force an immediate sync:

  1. Go to Products
  2. Find the Shopify integration
  3. Click "Sync Now"

Managing Synced Products​

Viewing Products​

Shopify products appear in your Products grid with:

  • Source column showing "Shopify"
  • All synced product information
  • Link to original Shopify product

Editing Products​

Shopify products are read-only in Orki. To update:

  1. Make changes in your Shopify admin
  2. Wait for automatic sync, or trigger manual sync
  3. Updated data appears in Orki

Product Status​

Control whether Shopify products are available to AI:

  • Active: AI can search and recommend this product
  • Inactive: Hidden from AI searches

Toggle status directly in Orki — this doesn't affect Shopify.

Disconnecting Shopify​

To remove the Shopify integration:

  1. Go to Products
  2. Find the Shopify integration
  3. Click "Disconnect"
  4. Confirm the disconnection
What Happens When You Disconnect
  • Synced products are removed from Orki
  • AI can no longer access Shopify products
  • Your Shopify store is not affected

Troubleshooting​

Products Not Appearing​

  • Verify the connection is active
  • Check that products are published in Shopify
  • Try a manual sync
  • Ensure products aren't hidden or draft status

Sync Taking Too Long​

Initial sync for large catalogs (1000+ products) may take several minutes. Subsequent syncs are faster.

Connection Lost​

If the connection shows as disconnected:

  1. Click "Reconnect"
  2. Re-authorize in Shopify
  3. Wait for products to sync again

Wrong Prices Showing​

  • Verify prices in Shopify are correct
  • Trigger a manual sync
  • Check if using multi-currency in Shopify

Next Steps​